Question 1

What areas do you service?

Accepted Answer

We service the Denver metro area.

Question 2

Can I leave a tip for my sitter?

Accepted Answer

Absolutely! Either in person or through our client portal. Every tip goes straight to the sitter taking care of your pets.

Question 3

What are your cancellation policies?

Accepted Answer

For walks and drop-in visits:
If we show up and you decide to cancel: 100% of service total will be charged (no refund)
0 – 48 hours prior to any service, and/or Holidays: 50% of service total will be charged
2 – 7 days prior to service: 25% of service total is due (equals a 75% refund)
8 days prior to service or more: No charge, refund in full.

For House Sittings:
If we show up and you decide to cancel: 100% of service total will be charged (no refund)
0 – 48 hours prior to any service: 50% of service total will be charged
2 – 7 days prior to service: 25% of service total is due (equals a 75% refund)
8 days prior to service or more: No charge, refund in full.

NOTE: For house sitting bookings that occur over a holiday time frame, you must cancel 15 days prior to the service or more to receive a full refund.

Question 4

Do you provide references?

Accepted Answer

Yes. References are available upon request.

Question 5

Are you Insured & Bonded?

Accepted Answer

Yes, we are insured and bonded through Pet Sitters Associates, L.L.C.

Question 6

What type of payments do you accept?

Accepted Answer

We accept most major credit cards, ACH, Venmo, or cash

Question 7

Do you work on the weekends/holidays?

Accepted Answer

We are available year round including holidays

Question 8

Can you administer medication to my pets?

Accepted Answer

Our sitters are experienced in providing medication to your pets

Question 9

Do you charge extra for holidays?

Accepted Answer

To treat our sitters fairly for forgoing the holidays with their friends and family we do charge extra to compensate for their time

Question 10

What types of pets do you care for?

Accepted Answer

You sure do axolotl questions! Just kidding! We take care of a wide variety of pets including but not limited to: dogs, cats, birds, rabbits, reptiles/amphibians, chickens, farm animals, and other exotics. Take a look at our [Happy Faces](/happy-faces) to see some of them. Reach out to us if you have any other questions.

Question 11

Do you provide services in inclement weather?

Accepted Answer

We ask that if you are in town and cannot make it to work that you cancel service for the safety of our sitters. However, if you are out of town we will still be able provide service for your pets.

Question 12

How far in advance do I need to reserve for services?

Accepted Answer

The sooner you can provide information on your travel plans the better! Please note that holidays and overnight stays fill up fast, sometimes months in advance.

Question 13

What do you do in case of an emergency?

Accepted Answer

In case of an emergency we will reach out to you and will take your pet to the closest emergency clinic or your preferred vet dependent upon the sitters discretion. If we are unable to reach you we will reach out to your emergency contact.

Question 14

Additional Questions?

Accepted Answer

See our [Contact Us](/contact-us) page to get in touch with us if you have any additional questions

Our Services

Dog Walk

Drop-in Visit

Overnight Stay

FAQ